Conference Check-In

2nd Floor Conference Center Foyer

Conference Welcome & Opening Remarks

Stonewall Ballroom

In the rapidly evolving landscape of banking, Artificial Intelligence (AI) is no longer just a futuristic concept—it’s the new Most Valuable Player. The increasing development of AI computer systems is an ongoing, transformative process that is destined to change nearly all aspects of society within the next decade, and beyond. At a high-level, AI makes it possible for computers to learn from experience, adjust to new inputs, and perform human-like tasks. While holding great promise, there are also significant risks. This session will focus on how the banking industry is using AI, how they are navigating the benefits and risks, the guardrails that are imposed on the industry, and the extent regulators at the federal and state level may encourage or curb future development.

Stonewall Ballroom
Presented by: Jeffrey Bloch

*This session is repeated Thursday at 10:40 a.m.

Reviewing the Playbook of Banking Contracts
Listen for the right play straight from the Banking Services playbook! Players sitting in this session will learn how financial institutions are approved and managed. They will also learn the fundamentals of banking contracts and agreements and about the services provided through these relationships. Make sure you are running the proper play routes to ensure agency specific processes requiring banking needs fit into your own playbook and don’t get overruled.

Stonewall Ballroom
Presented by: Julie Hefner-Ferrell

*This session is repeated Thursday at 10:40 a.m.

From Kickoff to Conversion: Our Merchant Services Advantage
Whether you are looking to improve electronic payment processing, seeking to stay ahead of industry trends, or simply curious about the benefits of utilizing the West Virginia State Treasurer’s e-Government Services Program, this session will equip your team with knowledge and tools to drive success from kickoff to conversion using our merchant services advantage.

Birch Room
Presented by: Terry Triplett

A Play-by-Play of Payroll with State Auditor’s HRM and State Treasurer’s EFT
Join us for all the play-by-play coverage of payroll processing and Electronic Funds Transfer (EFT) systems. This session will provide a detailed overview of how payroll processes and EFT systems are managed and optimized at the state level. Topics will include an overview of the payroll ACH balancing process, understanding the timing and settlement of payments, ACH returns, stop payments, reversals, and learning about fraud associated with deposit accounts.

Stonewall Ballroom
Presented by: Malissa Hohmann and Brant Gibson

The Referees Call: Making Accurate Rulings on Reconciliations and Stop Payments
Get ready to tackle bank reconciliations and stop payment processing like a pro! This session will cover the importance of reconciling state bank accounts, provide tips for investigating and resolving discrepancies, the importance of stop payment processing, and understanding how to execute cancellations efficiently and effectively. Attendees will also be provided an overview of undeliverable checks processing and information on how your agency should process forgery affidavits.

Birch Room
Presented by: Heather Beck and Carmen Hanna

The Postgame Show

Stonewall Ballroom

DINNER ON YOUR OWN

Breakfast at Stillwater's Restaurant

WVSTO Presents: Conference Game Day
Welcome to Conference Game Day! Join the crew for the pre-game show, live from the Stonewall Resort campus, to hear how the Banking Services season is shaping up. Commentators will gear you up with the best solutions to meet your banking needs. Nobody can predict if the winner will be checks, electronic fund transfers, credit cards or wires, but this commercial free session will inform and entertain you.

Stonewall Ballroom
Presented by: Banking Services Staff

The Extra Point: Maximizing Efficiency in Outside Bank Accounts and Stale Dated Check Processing
Understand the hidden yardage of outside bank accounts! This session will explain how outside bank accounts are different from state depository accounts, how to utilize them in relation to West Virginia Code, and the process of submitting annual outside bank account information to the West Virginia State Treasurer’s Office.

Sack stale dated checks: While stale checks issued from wvOASIS are automatically transferred to Unclaimed Property, those issued from an outside bank account are not. Attendees will learn how to identify and prioritize stale dated checks and develop a plan to report and reconcile items in accordance with state regulations.

Stonewall Ballroom
Presented by: Heather Beck, Kylee Martinez, and Maegan Trout

Avoiding the Fumble with Disaster Recovery Planning
In an era where unexpected events can fumble operations at any moment, effective disaster recovery planning is essential for organizational resilience. This session will provide an understanding of the fundamental principles of disaster recovery planning and will delve into the critical components of crafting a robust disaster recovery strategy to safeguard your organization’s physical and IT operations. Don’t miss this opportunity to learn how to protect your organization from unforeseen events and ensure a swift and effective recovery.

Birch Room
Presented by: Brian Bailey and Mike Comer

*This session is repeated Wednesday at 3:10 p.m.

Join the Winning Team: Practical Considerations of Ethics to Use Every Day
Ethical behavior isn’t just a guideline, it’s the cornerstone of successful and sustainable practices to be a part of the winning team. In this session, players will learn how integrating strong ethical principles into daily operations can enhance organizational culture, build trust, and drive long-term success. Players will gain a foundational understanding of key ethical principles and how to apply them in an everyday professional setting.

Stonewall Ballroom
Presented by: Brandy Whittington

*This session is repeated Wednesday at 3:10 p.m.

Blitzing Fraudsters: Staying One Step Ahead
Get ready to tackle fraud and protect your organization’s financial end zone! In this session, our coaches will share game-changing strategies to:

• Master the playbook: Identify and mitigate common fraud risks.
• Build a strong defense: Create a comprehensive fraud prevention strategy.
• Stay ahead of the competition: Stay up-to-date with emerging trends and threats.

Birch Room
Presented by: Courtney Pack and Shana Clay

Lunch at Stillwater's Restaurant

"Let's Bring on the Mountaineers!" Tips to be a Pro Communicator with Bill Nevin, Public Address Announcer for WVU Athletics
Get ready for gameday with veteran public address announcer Bill Nevin as he gives you an inside look at what it’s like for him on football gamedays at Mountaineer Field. He’ll also provide a few basic tips on helping you become a better communicator.

Stonewall Ballroom
Presented by: Bill Nevin

*This session is repeated Thursday at 9:35 a.m.

Touchdown Strategies for Cash Handling Success
Reach the end zone with expert cash handling skills! In this session attendees will learn how to implement winning internal controls for secure financial management and prevent fumbles and errors with accurate receiving, receipting, and processing. The session will also include a review of cash handling procedures that will assist in mitigating risk and achieving agency objectives. The session will conclude with attendees having an opportunity to ask questions about how to improve on their agency’s internal cash handling processes.

Stonewall Ballroom
Presented by: Katie Gibson

*This session is repeated Thursday at 9:35 a.m.

Huddle Up with wvOASIS
Join the huddle to check the game plan and learn about the functionality that exists in wvOASIS that you may not currently be using or have overlooked. Answers to frequently asked questions will be presented as well as instructions on how to resolve common pitfalls. This session will also provide information regarding the future upgrade and a preview of what is coming.

Birch Room
Presented by: Angela Price

Join the Winning Team: Practical Considerations of Ethics to Use Every Day
Ethical behavior isn’t just a guideline, it’s the cornerstone of successful and sustainable practices to be a part of the winning team. In this session, players will learn how integrating strong ethical principles into daily operations can enhance organizational culture, build trust, and drive long-term success. Players will gain a foundational understanding of key ethical principles and how to apply them in an everyday professional setting.

Stonewall Ballroom
Presented by: Brandy Whittington

Blitzing Fraudsters: Staying One Step Ahead
Get ready to tackle fraud and protect your organization’s financial end zone! In this session, our coaches will share game-changing strategies to:

• Master the playbook: Identify and mitigate common fraud risks.
• Build a strong defense: Create a comprehensive fraud prevention strategy.
• Stay ahead of the competition: Stay up-to-date with emerging trends and threats.

Birch Room
Presented by: Courtney Pack and Shana Clay

Championship Reception: Ending the Day with a Winning Play

Stonewall Ballroom

DINNER ON YOUR OWN

Breakfast at Stillwater's Restaurant

Safeguarding the Endzone: Security and Spending Trends Best Practices
Just like a football team needs a solid game plan to reach the endzone, organizations must have a strategic approach to navigate the complex landscape of security regulations and spending trends. This session will help you understand how security regulations and fundamentals can safeguard your organization’s receivables. You will also learn about strategies you can use to ensure every dollar is safely deposited. Don’t miss your chance to score big and safeguard your organization’s endzone!

Stonewall Ballroom
Presented by: Michael Bodnar

Touchdown Strategies for Cash Handling Success
Reach the end zone with expert cash handling skills! In this session attendees will learn how to implement winning internal controls for secure financial management and prevent fumbles and errors with accurate receiving, receipting, and processing. The session will also include a review of cash handling procedures that will assist in mitigating risk and achieving agency objectives. The session will conclude with attendees having an opportunity to ask questions about how to improve on their agency’s internal cash handling processes.

Stonewall Ballroom
Presented by: Katie Gibson

Huddle Up with wvOASIS
Session Description to be provided by Banking Services.

Birch Room
Presented by: Angela Price

Reviewing the Playbook of Banking Contracts
Listen for the right play straight from the Banking Services playbook! Players sitting in this session will learn how financial institutions are approved and managed. They will also learn the fundamentals of banking contracts, and agreements and about the services provided through these relationships. Make sure you are running the proper play routes to ensure agency-specific processes requiring banking needs fit into your own playbook and don’t get overruled.

Stonewall Ballroom
Presented by: Julie Hefner-Ferrell

From Kickoff to Conversion: Our Merchant Services Advantage
Session Description to be provided by Banking Services.

Birch Room
Presented by: Terry Triplett

Thank you for joining us!